Job Description: 1. Day-to-day management of the client relationship with quick response to Hyatt ad hoc / change request and high attention to Client's expectation on service; 2.Maintain a strong knowledge of hospitality industry and stay current with industry and client trends; 3.Process controlling, optimization and innovation, revising SOP accordingly; 4.Define team role and responsibility, design work orders and team building programs; initiates staff trainings and staff career path development; drive incentive program for the team; 5.Recruit qualified as well as proper person to join the center; 6.Develop and optimize training as well as QA system, including training as well as QA plan, policies, procedures which align with staff's development plan.
Requirement: 1.University degree, English Language preferred 2.Solid background and proven track records in leading a service operation is preferred. 3.Excellent written and oral communication skills in English (CET 6) 4.With good leadership quality and has effective management skills; 5.Excellent interpersonal communication skills; 6.Self starter and capable to cope with the multiplicity of tasks; 7.Be able to work independently and under pressure.
Company benefits: 1.Wide range of staff trainings (Outward bound training, English course, Management Associate training, Psychological seminars, etc.) 2.Comprehensive staff caring mechanism (Annual body check, commercial insurance) 3.Team building activities