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呼叫中心运营经理(工作地点:昆山花桥)

  • 公司行业:通信/电信/网络设备  互联网/电子商务
  • 公司性质:外资(非欧美)
  • 公司规模:500-1000人

职位信息

  • 更新日期:2017年1月23日
  • 工作地点:昆山
  • 招聘人数:1
  • 学    历:本科
  • 薪水范围:
薪资福利:
职位职能:
客户关系经理/主管、客服经理(非技术)

职位描述:

Job Description:
1. Day-to-day management of the client relationship with quick response to Hyatt ad hoc / change request and high
attention to Client's expectation on service;
2.Maintain a strong knowledge of hospitality industry and stay current with industry and client trends;
3.Process controlling, optimization and innovation, revising SOP accordingly;
4.Define team role and responsibility, design work orders and team building programs; initiates staff trainings and staff career path development; drive incentive program for the team;
5.Recruit qualified as well as proper person to join the center;
6.Develop and optimize training as well as QA system, including training as well as QA plan, policies, procedures which align with staff's development plan.

Requirement:
1.University degree, English Language preferred
2.Solid background and proven track records in leading a service operation is preferred.
3.Excellent written and oral communication skills in English (CET 6)
4.With good leadership quality and has effective management skills;
5.Excellent interpersonal communication skills;
6.Self starter and capable to cope with the multiplicity of tasks;
7.Be able to work independently and under pressure.

Location: KunShan

Company benefits:
1.Wide range of staff trainings (Outward bound training, English course, Management Associate training, Psychological seminars, etc.)
2.Comprehensive staff caring mechanism (Annual body check, commercial insurance)
3.Team building activities
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